Terms and Conditions

1. Introduction

Crystal Me is a New Zealand-owned and operated shopping platform (Platform).

 

By using the Platform (and any of our associated websites, apps, social media pages or point of sale), you accept these terms and conditions (Agreement) and our Privacy Policy. We may change these terms at any time, any changes will be posted on the Platform. By continuing to use the Platform, you agree to be bound by any changes.

                2. Platform

               2.1 User Accounts

One account/sign-in per user.

We may disable your registered account(s) at any time if we believe that you are not using Crystal Me in an appropriate or reasonable way.

 

               2.2 Use of Platform

You are solely responsible for the activity that occurs on your account, and you must keep your account password secure. We are not responsible for any unauthorised activity on your account if you fail to keep your account login information secure. If you suspect or become aware of any unauthorised use of your account, you must notify us immediately and take immediate steps to re-secure your account.

Other than connecting to Crystal Me through the Platform, you must not gain or attempt to gain access to Platform servers. You agree not to disrupt, modify, or interfere with the Platform and its associated software, hardware, and data in any way.

We do not warrant that the Platform will be available at all times and without disruption. We may make changes to the content on the Platform at any time without notice.

The Platform has some links to Third-Party websites. These sites have not been prepared by us and are not under our control. Any Third-Party link(s) are only provided as a convenience and we are not responsible for the content or availability of any of these links.

 

               2.3 Placing orders on the Platform

Information about products on the Platform is based on material provided by Suppliers. We cannot be held responsible for incorrect information supplied by Suppliers. You agree to make your own enquiries to verify information and assess the suitability of products before placing an order. We also note that due to photographic and screen limitations, some actual products may differ to a small extent in visual appearance from the way they appear on the Platform. Any information contained on our Platform (and any of our associated websites, apps or social media pages) constitutes an invitation to treat only and is not an offer by us to supply any products.

To order a product, add it to the shopping cart and proceed through the checkout process. You will be required to enter payment information, which, if successfully completed, will lead to a confirmation page (which you can use as a receipt of your order). Once you complete an order (including payment), it will be sent to Crystal Me who will confirm whether your order has been accepted or rejected. If Crystal Me rejects your order, you will be refunded in full.

 

               2.4 Cancelling Orders

We reserve the right to cancel orders that we believe to be fraudulent (including where we believe there may have been credit card or a payment related fraud). We may also cancel orders where there has been an error in the listing of the product (e.g. an incorrect price). If we cancel your order, you will be refunded in full.

Crystal Me allows you to create a request to cancel your order (or part of your order) before the order is displayed or notified as 'shipped' for any reason. If we are able to successfully cancel the order, you will receive a full refund of any payments you have made for that order. Please note that creating a cancellation request doesn't guarantee that your order will not be shipped.

Crystal Me has a “change of mind” policy, which allows you to return any products you have ordered within 10 calendar days of receiving them and get a product refund. Any products returned under our “change of mind” policy must be returned in their original condition and packaging (e.g. with any tags still attached). Our “change of mind” policy does not apply to products where there may be hygiene risks (such as earrings), perishable products, or products capable of copyright infringement (such as art works, CDs, DVDs, software, analogue or digital data). You are responsible for engaging any “change of mind” freight, courier or shipping, and covering all costs of returning the product(s).

 

               2.5 Promotions and Offers

Promotional Coupon Terms and conditions

• Promotional coupons are applicable to all eligible products across CrystalMe.co.nz
• Promotional coupon discounts are applied when the code is claimed, or the relevant code is entered at checkout on CrystalMe.co.nz
• Crystal Me reserves the right to amend or cancel promotional coupons and to update the terms and conditions without notice.
• Only one coupon may be used per transaction on CrystalMe.co.nz
• Coupons may be used a maximum of one time per customer unless otherwise stated
• Coupon discounts exclude cost of shipping (if relevant)

 

Where you have applied a conditional promotion to an order (e.g. free shipping or a % discount for spending above a certain amount), and the order (or part of the order) has been cancelled or refunded, the terms in this clause will apply.

 

You cancel the order: where you cancel your order (or part of your order), conditional promotions will be automatically reversed if the remaining order value no longer qualifies for the relevant promotion.

 

Crystal Me cancels the order: where Crystal Me cancels your order (or part of your order) e.g. because Crystal Me is unable to fulfil your order, conditional promotions will not be reversed (even if the remaining order value no longer qualifies for the relevant promotion).

 

You return the order: where you return your order (or part of your order), conditional promotions, will be automatically reversed if the remaining order value no longer qualifies for the relevant promotion.

 

Please Note:

• Coupons can not be added to an order retrospectively.
• If you are returning an item(s) and a coupon or portion of a coupon was used when placing the order, we will only reimburse the coupon or portion of coupon used where item(s) returned are:

- Faulty upon arrival.

- Incorrect item received.

- Damaged upon arrival.

 

 

               2.6 Pricing

All prices listed on the Platform are in New Zealand dollars and are inclusive of GST when applicable. Please note that prices may be altered on the Platform at any time for any reason. Delivery charges may be listed separately.

 

International Purchasers:

Where orders are delivered to locations outside New Zealand, they may be subject to duties or other charges. You will be responsible for paying such duty or other charges and acknowledge that delivery of orders may be delayed where payment of such duty or other charges is required.

 

               2.7 Payment

Payment methods available on our Platform and their Third-Party terms and conditions may change from time to time without notice, these changes may be made by us or by any respective Third-Party.

Acceptance of payment maybe subject Third-Party approval.

 

3. Your Order
   
   

         3.1 Delivery of your order

Any indicated or notified delivery duration, is and shall be treated as an estimated and indicative value only. Any duration indicated will be presented in working days unless otherwise stated. Workings days do not include; weekends, statutory holidays, respective provincial holidays, or any day delivery is impeded due to government action or policy.

Adverse or unforeseeable events may cause reasonable delay. Examples and not limited to: Adverse weather, flooding, earthquake, slips, fire, ruff sea, roading delays, aircraft grounding, fuel shortages, electrical disruption, effects of war, infectious outbreak…

To ensure successful delivery, you must provide an accurate delivery address where someone will be present during business hours.

Your supplied address shall be “delivery friendly”. It shall be reasonably accessible and free from hazards. You will be responsible for the parcel and its safety once it is on the property.

 

               3.2 Delivery by Third-Party (courier)

Our Platform will solicit Third-Party delivery agents and their systems. We are free to modify, remove, change agents, systems, or couriers at any time without notice.

Parcel tracking data and emails are to be generated and posted by Third-Party systems when available.

Delivery Third Parties will be solely responsible for their own operations and systems.
The terms and conditions of any delivery Third Parties will be posted and maintained by the respective Third-Party.

Concerns with a delivery Third-Party’s action or lack off, shall be raised directly with the Third-Party.

 

4. General Terms

               4.1 Privacy Policy

We are committed to protecting your privacy. By accessing and using the Platform, you consent to the collection, use, storage, and disclosure of your personal information in accordance with our Privacy Policy. When making any purchase through the Platform you acknowledge and agree that we may disclose your personal information to relevant Third Parties. Any personal information disclosed to, and used by, a Third-Party is governed by that Third-Party’s own privacy practices and policies. We accept no responsibility or liability for the privacy practices or policies of any Third-Party.

 

               4.2 Intellectual Property

You acknowledge that we are the sole owner or licensee of all intellectual property rights in the Platform and all products listed on it. We hold copyright in all content and elements of our Platform. You must not copy, alter or reproduce any product, our content or logo, or the Platform (or any part of it), nor permit any person to do so without our prior written consent.

 

If you correspond or otherwise communicate with us, you automatically grant to us an irrevocable, perpetual, non-exclusive, royalty-free, world-wide license to use, copy, display, and distribute the content of your correspondence or communication and to prepare derivative works of the content or incorporate the content into other works in order to publish and promote such content. This may include, but is not limited to, publishing testimonials on our Platform and developing your ideas and suggestions for improved products we provide.

 

               4.3 Disclaimer

Nothing in this clause is intended to have the effect of restricting or modifying your rights or our obligations that cannot be restricted or modified by law (e.g. the Consumer Guarantees Act 1993). Subject to the previous sentence, Crystal Me does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any Third-Party’s advice, opinion, information, representation or omission whether negligent or otherwise, on the Platform or your use of the Platform. You are solely responsible for the actions you take in reliance on the Third-Party’s content on, or accessed through, the Platform.

You will at all times indemnify, and keep indemnified, us and our directors, officers, employees and agents from and against any loss (including reasonable legal costs and expenses) or liability incurred or suffered by us arising from any claim, demand, suit, action or proceeding by any person against us where such loss or liability arose out of, in connection with or in respect of your breach of this Agreement.

 

               4.4 General

These terms are governed by the laws of New Zealand.

If any part of this Agreement is found to be void, unlawful or unenforceable then that part will be deemed to be severable from the balance of this Agreement and the severed part will not affect the validity and enforceability of any remaining provisions.

If we do not exercise or enforce any right or provision under this Agreement, it will not constitute a waiver of such right or provision. Any waiver of any provision under this Agreement will only be effective if it is in writing and signed by us.

The Platform and any use of it is governed by, and is to be interpreted in accordance with, the laws of New Zealand and you and we submit to the exclusive jurisdiction of the courts of New Zealand.

 

               4.5 Fair Use Policy

All products offered for sale on Crystal Me, including those on sale, promotion or with any discounts on retail prices, are offered under our Fair Use Policy as goods for personal use only. We reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to be placed for commercial purposes e.g. purchases perceived to be intended for wholesale, or resale.  Items on sale or promotion may be limited to one per customer. Discount limits per customer and maximum savings per customer will be monitored for any suspected abuse of policy. Crystal Me reserves the right to cancel any orders deemed to be in conflict with these policies. If we cancel your order, you will be refunded in full and the funds returned to the purchasing account. Persistent abuse may result in suspension or termination of user account.

 

               4.6 Modification

From time to time, we may need to change or modify these Terms to reflect changes in our business operations, to introduce new features or vary existing features of Crystal Me, and to reflect strategic changes in how the Crystal Me is operated.  Where we change or modify these Terms for the reasons set out above, we will endeavor to provide you with reasonable notice through posting a revised version of these Terms on CrystalMe.co.nz, website and/or we will notify you via email. We may not be able to provide you with prior notice of a change where such change is required to protect our legal rights, required to comply with law or for security purposes.  Your continued use of your Crystal Me login after the effective date of a change will constitute your acceptance of the revised Terms. If you do not agree to the changes, you may cancel your Crystal Me login by contacting us at sales@crystalme.co.nz

 

               4.7 Termination

If you choose to cancel your account for any reason you will lose any offers that you may have earned, be eligible for, or loaded to your account. 

 

                4.8 Personal Information

We collect a range of personal information about you in connection with your purchases and/or account, including your contact details, payment details, location, shopping history and preferences, and offer redemption. This information is collected primarily to enable us to provide you with the benefits of our Platform, administer the Crystal Me Platform, and to provide you a more customised and tailored shopping experience across all of our Platform. We also use this information in an aggregated form to undertake a range of data analytics and produce insights into customer behavior to help shape our marketing and business strategies. We will handle your personal information in accordance with our Privacy Policy, which is incorporated into and forms part of these Terms. You may request that we update or correct your personal information at any time, as further detailed in our Privacy Policy.

 

               4.9 Marketing and Email Subscription

The email address that you provide to us upon registration will be used by us to email you with the latest deals, news, or updates. We may also send you marketing and service-related messages through SMS and/or via app notifications.  You may opt out of receiving promotional emails from us at any time either by clicking the unsubscribe facility in any electronic message that we send you or by contacting us at sales@crystalme.co.nz You can also update your marketing preferences any time through your customer account via our website (where available).